“In early 2017, we conducted an employee survey to help us improve organizational effectiveness and make RAPS a better place to work. The survey revealed some opportunities for improvement and identified that work was needed to define and clarify the culture needed to support the organization in meeting its goals. After seeing a Merzad Consulting presentation and later meeting with Randie and Mimi, RAPS leadership was convinced their model and experience would assist RAPS in meeting their goal in improving team orientation and effectiveness. Their work is grounded in extensive research and a sincere desire to support the development of a values-centered organization. Their tools were helpful in providing clarity on how we can embrace each other’s strengths and assist with overcoming our blind spots. Randie and Mimi were very open and honest with the leadership team and how they should model the behavior they want to see in staff. Their partnership approach and style are exactly what RAPS needed.  They worked closely with the leadership team and challenged them along the way.  Along this journey to becoming a better workplace, we have seen personal and professional growth within our teams.  While aligning our values and culture will take time and commitment, Merzad has helped identify the path to success and we are already noticing improvements.

Merzad’s approach in building a values-driven organization has provided RAPS with a practical framework for guiding and driving transformation in every aspect of our organization, and the experience of working with Mimi and Randie has been positive at every step of the way.”